Thinking of hiring a community management service to manage your online engagements? Here are some of the top benefits of outsourcing this service:
They stay up to date with the latest best practices and developments
When you hire a social media manager, this person will likely be working in a silo with little input from other people in the digital and social spheres. A digital marketing company that specialises in community management services, however, is more likely to ensure that their community managers attend relevant industry conferences, stay up to date with new social media channels and that they work together to find out what works and what doesn’t.
Better reporting
An outsourced community management service will have specific goals to meet and they will have to report back to you each month. Service level agreements will ensure that there is a plan as well as measurable goals in place. If you want to make sure that your business is continuously moving closer to achieving your marketing goals, then this is the way to go.
24/7 engagement
Not all businesses can justify hiring a full-time social media expert, but few people in your company will have time to check Twitter mentions and respond to queries on Facebook throughout the day. With an outsourced community management service, you will be cutting back on costs (seeing as you won’t have to pay someone a full-time salary to manage conversations) but you will be able to benefit from a team who is always keeping a watchful eye over your online engagements.
Want to know more about hiring community managers? Then contact WSI OMS today.